All of our home delivery orders are sent by Australia Post, giving you a wide range of delivery and collection options including Safe Drop. You can manage your delivery preferences by creating a MyPost account at the Australia Post website.
The delivery fee or shipping cost for your order is calculated and displayed under your order details at checkout prior to entering your payment details.
The weight used to calculate your delivery fee may be different to the listed weight of the products you have ordered. Delivery weight includes the net weight of the product along with its packaging and any packing material, such as boxes or shrink wrapping.
You will receive a notification email when your order is received and being processed by our supplier. In most cases, you should receive your order within 5-10 business days of the parcel being sent.
All of our prices and delivery fees are GST inclusive and we do not deliver any orders outside of Australia. We are not able to take orders over the phone or via email.
Click and Collect
Get FREE delivery to our vet hospitals!
You may elect to have your parcel delivered to either of our veterinary hospitals in Tweed Heads South or Chinderah at no additional charge. Our staff at the vet hospital will notify you by SMS or email when your parcel is ready to be picked up.
Note: depending on our supplier’s stock levels, some products may not be eligible for Click and Collect. If a product in your order cannot be picked up, you will only be able to choose home delivery at the checkout.
Our hospitals are open from
- Greenway Drive Veterinary Hospital – 7/12 Greenway Drive, Tweed Heads South, NSW 2486
Phone: 07 5524 8111
- Kingscliff Veterinary Hospital – 48 Wommin Bay Rd, Chinderah, NSW 2487
Phone: 02 6674 1916
If you wish to pick up your parcel, please choose the Pick up from My Vet option and your preferred location at the checkout.
If you choose AutoShip when placing an order, your future orders will be delivered to the address or clinic you chose at checkout.
To help you save even more, we offer flat rate home delivery on AutoShip orders and Click and Collect is also an option. Visit the AutoShip page to learn more.